Quality policy

Easy Soft Edit is committed to providing clear, accessible, and useful services, and to continuously improving them based on feedback from the individuals welcomed.

Our commitments

• Clear and fair information: objectives, content, duration, modalities, prices, and cancellation conditions are communicated before any registration.
• Adaptation to needs: we analyze the needs and level of each person to offer a tailored service.
• Expertise: the facilitators are chosen for their expertise and experience, and their skills are maintained.
• Accessibility: our services are open to everyone; a person with a disability can contact us to explore possible adaptations. Disability reference: Patrice FOURNIER contact@easysoftedit.org.
• Respect for personal data: data is collected with minimization and protected (see legal notices).

Measure and improve

• A satisfaction questionnaire is offered at the end of each service.
• The results and comments are analyzed regularly; improvement actions are decided upon and followed up.
• Indicators monitored: Matomo 

Complaints and suggestions

Anyone can make a complaint or suggestion to contact@easysoftedit.org. An acknowledgment of receipt is sent and a reasoned response is generally provided within 30 days. Each complaint is recorded and analyzed to prevent recurrence.

Quality manager

Mr. Patrice FOURNIER